Anleitungen / Instructions – Campus Management System Leuphana Universität Lüneburg

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======FAQ for students======

=====General=====

++++What do I do in myCampus?|

In myCampus…
  * you can register and deregister from exams  
  * you can see your grades
  * you maintain your address and contact details
  * you print study certificates and transcripts
  * you will receive Information about your tuition fee payments
  * you can submit your thesis digitally via myCampus from the winter semester of 2023/24 onwards
++++

++++What about QIS?|

QIS was replaced by myCampus on 03.07.2023. The system will be switched off at the end of the summer semester of 2023.++++

++++What about myStudy?|

In myStudy you will still find the course schedules. You can register for courses and have access to information, contact details and material for your courses.++++

=====Leuphana-Account=====

++++What is the Leuphana-Account?|

The Leuphana-Account is your access to a large part of the IT systems of the Media and Information Center at Leuphana University of Lüneburg. You will receive your Leuphana-Account when you enrol. More information about the Leuphana-Account and the IT systems can be found at: [[https://www.leuphana.de/fileadmin/user_upload/services/miz/Info_fuer/it-zum-studienbeginn/TheITServicesofLeuphanaEN.pdf|Leuphana's IT services (brochure)]] or [[https://anleitungen.leuphana.de/doku.php/en/start |Instructions on digital tools and services]]. ++++
 
++++My Leuphana-Account password does not work.|

If you have added a mobile phone number and a confirmed email address in myCampus, then you can reset your password yourself in myAccount. Otherwise, please contact the IT tutors at [[it-tutor@leuphana.de]].++++

=====My degree programme=====

++++Is it correct that I do not see my completed degree programmes in "My Degree Programme"?|

The application "My Degree Programme" gives you information about the degree programmes you are currently enrolled in and those you have already completed. If you do not see your completed degree programme, contact us by email stating your name, degree programme and student ID via [[mycampus@leuphana.de]].++++

++++Why can't I see my average grade?|

If you do not see a temporary average grade in the "My Degree Programme" application in myCampus, contact us by email stating your name, degree programme and student ID via [[mycampus@leuphana.de]].++++

++++The tuition fee and its status for the summer semester of 2023 is not displayed correctly in the application "My Degree Programme" or is different from the information in the application "Tuition fees".|

In myCampus, the tuition fee payments are only documented from the winter semester of 2023/24 onwards (see application "Tuition fees"). In the application "My Degree Programmee", however, the current semester is shown, e.g. the summer semester of 2023. The information for the summer semester of 2023 is not available in myCampus or rather not maintained. This gives the impression that different information is available in myCampus. The decisive factor is the display in the application "Tuition fees".++++

=====Exams ((de-)registration, grades)=====

++++I cannot see an achievement or an exam registration. How can corrections be initiated in the summer semester of 2023?|

If you notice any discrepancies when checking your achievement details and exam registrations, we would like to ask you to report them to the Student Service via this [[https://www.leuphana.de/fileadmin/user_upload/INTRANET/universitaetsentwicklung/campus-online-projekt/MIZ_myCampus/Formular_zur_Korrektur_der_Angaben_in_myCampus.pdf|form]].++++

++++Where can I register for the second date of an exam?|

The following applies to students of the College and the Graduate School: If you deregister from the first date of a written examination, you will automatically be re-registered for the second date of the written examination. However, you will not be re-registered until the first date has taken place and the grades have been published. You will be automatically informed by e-mail about your re-registration.++++

++++Do I see if there are second dates for an exam?|

You can see this most likely in the application "My Degree Programme" when you open the exam level (green dot) under the respective module (orange dot). Alternatively, you can search for the examiner or the title of the exam in myCampus in the "Exam Dates" application.++++

++++I cannot register for the exam because the maximum number of participants has been reached. What should I do?|

If you see the note "maximum number of participants reached" in the view "All Exams" in myCampus and you are unable to register, please contact us by e-mail stating the title and number of the exam via [[mycampus@leuphana.de]].++++

++++Are mails sent when I register for or deregister from an exam?|

When you register for or deregister from an exam in myCampus, you will automatically receive an email from the system.++++

++++Will I be informed when there is a new grade?|

Yes, you will be informed automatically by email if there is a new grade for you in myCampus or if something has changed on your exam date.++++

++++Is it possible to view the statistics of an assessed exam as before in QIS?|

There is currently nothing alike available in myCampus.++++

=====Transcripts=====

++++Why am I only shown the module titles for the modules I have completed and no longer the titles of the courses I have attended?|

Due to the transfer of the performance data from the data structure of the old system of the provider HIS to the data structure of the new system myCampus of the provider CAMPUSonline, the course titles of completed modules can unfortunately not be printed on the transcript up to and including the summer semester 2023. At this point, we refer you to the "transcript of study" in myStudy. All modules completed from the winter semester 2023/24 onwards are not affected by this.++++

=====Tuition fees=====

++++Can the tuition fee payments from previous semesters also be viewed?|

The application "Tuition fee status" in myCampus contains information for the tuition fee from the winter semester of 2023/24 onwards. The application "My Degree programme" displays the tuition fee status for the current semester. Please ignore the information for now regarding the summer semester 2023, as myCampus does not have this information.++++

++++Do I still receive an email as a reminder to re-register for the following semester?|

Yes, information in this regard will continue to be sent by email.++++

=====Thesis=====

++++Where do I register for the thesis?|

The registration of the thesis takes place via a form for the application for admission in the Student Service. If the application is approved, you will see your registered thesis in the application "My Achievements" and, from the winter semester of 2023/24 onwards, also in the application "Theses“.++++

++++Which theses can be submitted in myCampus?|

You will be able to submit Bachelor's and Master's theses digitally in myCampus from the winter semester of 2023/24 onwards. In the future, this will also be used for the dissertation.++++

++++From the winter semester of 2023/24 onwards, can I upload all examination results in myCampus or only the final paper?|

You can submit your thesis digitally in myCampus from the winter semester of 2023/24 onwards. This does not apply to other exams, such as papers, etc.++++

++++ Is the affidavit still to be included in the thesis, if consent is given by button when submitting in myCampus?|

Yes, both are necessary.++++

++++Does a plagiarism check of the thesis always take place with myCampus?|

A plagiarism check is carried out at the discretion of the examiner and is usually carried out in the case of concrete suspicion. Nonetheless suitable plagiarism detection software can be used irrespective of suspicions and without the consent of the students to be examined.++++


=====Address and contact details=====

++++Why is my private email address to be added to the business card?|

Add your private email address in your business card in the field "Edit" confirmed email address and verify it, so that you can reset the password for your Leuphana-Account yourself, should you forget it. In addition, you are required to enter your mobile phone number in the "Current/Home Address" application.++++

++++Can landline numbers also be entered in the "Mobile phone number" field in the "Current/home Address" application?|

It is important that the specified format with the country code (e.g. +49 for Germany) and the phone number is adhered to and that the entered number can also receive text messages. Only then will you be able to reset the password for your Leuphana account yourself, should you forget it. In addition, it is required that you enter your private email address in the confirmed email address field of the business card.++++

=====Application (consecutive Master's degree, change of major/minor, change of subject in the teaching profession)=====

++++Has my application or change of study programme request been received if the dot in the "Submission of application" column in the "My Applications" application is orange?|

When you submit your application, it will be received electronically. The orange dot means that your application or request has been received and is being processed. This may take some time.++++