Unterschiede

Hier werden die Unterschiede zwischen zwei Versionen angezeigt.

--- en:support_und_kontakte [2022/11/29 13:54] – angelegt Ludwig Merker
+++ en:support_und_kontakte [2024/11/20 10:58] (aktuell) – [Administrative matters during studies, course offering, course selection, registration procedures, student counselling] Ludwig Merker
@@ Zeile 1: / Zeile 1: @@
 ====== Support and contacts ======
+Here you will find contact persons for all questions and problems that may arise in connection with the use of myCampus.
+===== Application =====
+++++ Application-related questions|
+//For example, general questions about the application process, initial information about the study programme, errors in the data entered, application status//
+=== Infoportal ===
+  * Building 8, ground floor, Campus Universitätsallee
+  * Phone +49.4131.677–2277
+  * [[studierendenservice@leuphana.de]]
+  * [[https://www.leuphana.de/infoportal|www.leuphana.de/infoportal]]
+=== For questions about studying part-time at the Professional School===
+  * [[https://www.leuphana.de/en/professional-school/information-for-applicants/information-and-advice.html|Contact persons from the Professional School team at a glance]]
+++++
+++++ Study-related counselling|
+//For example, general student counselling, choosing the right study programme, admission requirements, questions about the content of study programmes//
+=== Student Counselling Service at the College (Bachelor, teacher education) ===
+  * [[https://www.leuphana.de/en/college/student-counselling-service.html|www.leuphana.de/en/college/student-counselling-service]]
+=== Student Counselling Service at the Graduate School (Master) ===
+  * [[masterinfo@leuphana.de]]
+  * [[https://www.leuphana.de/en/graduate-school/counselling-and-coaching/student-counselling.html|www.leuphana.de/en/graduate-school/counselling-and-coaching/student-counselling.html]]
+=== Student Counselling Service at the Professional School (Professional Bachelor, Master and Certificate programmes and contiuing education ===
+  * [[https://www.leuphana.de/en/professional-school/information-for-applicants/information-and-advice.html|Contact persons from the Professional School team at a glance]]
+++++
+++++ Technical questions|
+//For example, malfunctions or non-availability of the application portal, problems with logging into the guest account//
+=== myCampus Support ===
+  * [[mycampus@leuphana.de]]
+++++
+===== Courses =====
+++++ Study-related questions|
+//For example, choosing the right course or module, changing between courses, registration problems due to unfulfilled conditions//
+  * You can find the contact persons responsible for your degree programme or your major, minor or teaching subject, along with their contact details, in the myStudy FAQ under the menu item "Course catalogue – Course selection – Registration procedure".
+  * [[https://mystudy.leuphana.de/faq/default|mystudy.leuphana.de/faq/default]]
+++++
+++++ Technical questions|
+<WRAP>
+++++ In case of malfunctions or technical error messages in myStudy|
+=== myStudy Support ===
+  * [[myStudy@leuphana.de]]
+++++
+++++ In case of problems with logging in as a student|
+=== IT Tutors ===
+  * Library foyer, Campus Universitätsallee (Mon-Fri 10 am - 6 pm)
+  * Phone +49.4131.677–1222 (Mon-Fri 10 am - 6 pm)
+  * [[it-tutor@leuphana.de]]
+++++
+++++ In case of problems with logging in as a lecturer/examiner or staff member|
+=== IT Service ===
+  * Building 7, room 004, Campus Universitätsallee (by appointment)
+  * Phone +49.4131.677–1212
+  * [[it-service@leuphana.de]]
+++++
+</WRAP>
+++++
+===== Assessments =====
+++++ Study-related questions|
+//For example, choosing the right assessment/module, registering for assessments//
+=== Infoportal ===
+  * Building 8, ground floor, Campus Universitätsallee
+  * Phone +49.4131.677–2277
+  * [[studierendenservice@leuphana.de]]
+  * [[https://www.leuphana.de/infoportal|www.leuphana.de/infoportal]]
+++++
+++++ Technical questions|
+<WRAP>
+++++ In case of malfunctions of the assessment administration system; for staff: In case of configuration needs (roles and rights, adaptation of meta tables and text abbreviations, etc.)|
+=== myCampus Support ===
+  * [[mycampus@leuphana.de]]
+++++
+++++ In case of problems with logging in as a student|
+=== IT Tutors ===
+  * Library foyer, Campus Universitätsallee (Mon-Fri 10 am - 6 pm)
+  * Phone +49.4131.677–1222 (Mon-Fri 10 am - 6 pm)
+  * [[it-tutor@leuphana.de]]
+++++
+++++ In case of problems with logging in as a lecturer/examiner or staff member|
+=== IT Service ===
+  * Building 7, room 004, Campus Universitätsallee (by appointment)
+  * Phone +49.4131.677–1212
+  * [[it-service@leuphana.de]]
+++++
+</WRAP>
+++++
+===== IT problems: Leuphana account, email, WLAN, VPN, software licences ======
+++++ As a student|
+=== IT Tutors ===
+  * Library foyer, Campus Universitätsallee (Mon-Fri 10 am - 6 pm)
+  * Phone +49.4131.677–1222 (Mon-Fri 10 am - 6 pm)
+  * [[it-tutor@leuphana.de]]
+++++
+++++ As a lecturer or staff member|
+=== IT Service ===
+  * Building 7, room 004, Campus Universitätsallee (by appointment)
+  * Phone +49.4131.677–1212
+  * [[it-service@leuphana.de]]
+++++
+===== Technical problems with myCampus =====
+++++ In case of malfunctions, non-availability of the system; for staff: In case of configuration needs (roles and rights, adaptation of meta tables and text abbreviations, etc.)|
+=== myCampus Support ===
+  * [[mycampus@leuphana.de]]
+++++
+++++ Login problems|
+<WRAP>
+++++ As an applicant|
+=== myCampus Support ===
+  * [[mycampus@leuphana.de]]
+++++
+++++ As a student|
+=== IT Tutors ===
+  * Library foyer, Campus Universitätsallee (Mon-Fri 10 am - 6 pm)
+  * Phone +49.4131.677–1222 (Mon-Fri 10 am - 6 pm)
+  * [[it-tutor@leuphana.de]]
+++++
+++++ As a lecturer or staff member|
+=== IT Service ===
+  * Building 7, room 004, Campus Universitätsallee (by appointment)
+  * Phone +49.4131.677–1212
+  * [[it-service@leuphana.de]]
+++++
+</WRAP>
+++++
+===== Administrative matters during studies =====
+++++ General questions and initial advice|
+//For example, brief information, referral to contact persons, semester fees, name and address changes, change of study programme/major/minor/subject//.
+=== Infoportal ===
+  * Building 8, ground floor, Campus Universitätsallee
+  * Phone +49.4131.677–2277
+  * [[studierendenservice@leuphana.de]]
+  * [[https://www.leuphana.de/infoportal|www.leuphana.de/infoportal]]
+++++